Shipping & Returns
Information about shipping, delivery, and returns
Shipping Information
We ship worldwide! All orders are processed within 1-2 business days and shipped via reliable carriers.
Domestic Shipping (US)
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Free shipping on orders over $50
International Shipping
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
- Customs fees may apply
Returns & Exchanges
We offer a 30-day return policy for all products in original condition. Contact us to initiate a return.
Return Process
- Contact us within 30 days of purchase
- We'll provide a return shipping label
- Package and ship the items back
- Receive your refund within 5-7 business days
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll send a replacement at no cost to you.
Contact Us
For shipping questions, contact us atshipping@onelineletterstory.com