Refund Policy
Our commitment to your satisfaction
30-Day Money-Back Guarantee
We stand behind our products with a 30-day money-back guarantee. If you're not completely satisfied with your OneLineLetterStory™ purchase, we'll provide a full refund.
Eligibility for Refunds
To be eligible for a refund, your item must be:
- Returned within 30 days of purchase
- In original condition (unused, undamaged)
- In original packaging with all accessories
- Accompanied by proof of purchase
Refund Process
- Contact us to initiate the refund process
- We'll provide a return authorization number
- Package the item securely and ship it back
- We'll process your refund within 5-7 business days of receiving the returned item
Refund Methods
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or credit card company.
Non-Refundable Items
The following items are not eligible for refunds:
- Digital products that have been downloaded
- Items damaged by misuse or normal wear and tear
- Items returned after 30 days
Contact Us
For refund questions or to initiate a return, contact us atrefunds@onelineletterstory.com